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Refund Policy
- Refunds are subject to the platform’s token-lock and processing rules. Only tokens eligible under the refund policy will be considered for refund.
- Full Refund (Principal): For users participating in the Active Trade / Staking program, the principal amount is eligible for a full refund after a holding period of 180 days. After 180 days the user may request a 100% refund of the principal (subject to administrative processing).
- Early/Partial Refunds: Refund requests submitted before the 180-day maturity will be processed as partial refunds. Such early refunds are subject to commission and processing fee deductions; the final amount refunded will reflect those deductions.
- Adjustment for Claimed Benefits: If the user has already received staking rewards or other benefits, those amounts will be considered when calculating the refundable principal. Refunds will be adjusted to account for previously claimed rewards or payouts.
- Processing Time: Approved refunds will be processed in accordance with platform procedures and may require KYC/AML verification. Processing can take up to 30 working days from approval.
- Denial of Refunds: Refund requests that violate the terms of service, are fraudulent, or fall outside this policy may be denied at the platform’s discretion.
- Exceptional Cases: Any exceptional or ambiguous refund requests will be reviewed case-by-case by the platform’s support and compliance teams. Final decisions are at the platform’s discretion.
- Refunds are subject to the platform’s token-lock and processing rules. Only tokens eligible under the refund policy will be considered for refund.
- Full Refund (Principal): For users participating in the Active Trade / Staking program, the principal amount is eligible for a full refund after a holding period of 180 days. After 180 days the user may request a 100% refund of the principal (subject to administrative processing).
- Early/Partial Refunds: Refund requests submitted before the 180-day maturity will be processed as partial refunds. Such early refunds are subject to commission and processing fee deductions; the final amount refunded will reflect those deductions.
- Adjustment for Claimed Benefits: If the user has already received staking rewards or other benefits, those amounts will be considered when calculating the refundable principal. Refunds will be adjusted to account for previously claimed rewards or payouts.
- Processing Time: Approved refunds will be processed in accordance with platform procedures and may require KYC/AML verification. Processing can take up to 30 working days from approval.
- Denial of Refunds: Refund requests that violate the terms of service, are fraudulent, or fall outside this policy may be denied at the platform’s discretion.
- Exceptional Cases: Any exceptional or ambiguous refund requests will be reviewed case-by-case by the platform’s support and compliance teams. Final decisions are at the platform’s discretion.